FAQ

Shipments under 10,000 lbs typically quote as LTL. Heavier freight quotes as Truckload. Occasionally LTL is unavailable and a truckload rate is provided instead.

Near-term capacity is more predictable. For later dates, contact Let's Connect for a planned lane discussion.

Instant Quote allows five quotes per browser per day to keep the tool available for everyone. Create a Shipper Portal account for higher limits.

Rates are estimates based on the details you provide. Final pricing may adjust if weight, class, or accessorials change.

Most enquiries receive a response within one business day. Urgent freight can note timing preferences in comments.

Yes. Select every service that may apply so the right specialists join the conversation.

Not required. Instant Quote is ideal for standard freight; Let's Connect fits complex or high-volume needs.

Contact details are used to respond to your enquiry. We do not sell personal information.

Describe volumes in comments or ask your representative for a secure file upload link after the first call.

Typically 700 miles and beyond, though we evaluate shorter lanes when rail density and appointment windows align.

Yes. We offer reefer containers on select lanes with continuous monitoring through the Shipper Portal.

Status updates sync into the Shipper Portal and can push via API or EDI event messages.

Drop-and-hook trailers are available at many origin and destination yards—ask your representative for local coverage.

Standard dry freight often receives Instant Quote results in seconds. Complex or oversized freight is handled by our specialists.

Yes. Drop-and-hook trailers can be staged at approved facilities based on volume and dwell agreements.

Insurance, safety scores, authority status, and performance history are reviewed before carriers access our freight.

Yes. Quote, tender, track, and document retrieval are available online and via API.

Shipments under roughly 10,000 lbs that can share a trailer usually fit LTL. Instant Quote will recommend truckload when LTL is not viable.

Higher classes generally cost more per hundredweight. Use our freight class codes page or ask a specialist for density guidance.

Yes. Accessorials can be added during booking; availability depends on the destination carrier.

We review inspection photos and help you dispute inaccurate reclasses with supporting documentation.

Most programmes start around several weekly turns per tractor, but we evaluate seasonal and multi-stop networks as well.

Yes. Trailer wraps and cab branding are available subject to programme agreements.

Drivers may be company or partner employees depending on the model we design with you.

Typical structures include fixed weekly fees plus mileage or stop-based variable components.

Yes. Use the Home Delivery tracking option or the dedicated Final Mile track page.

Light assembly and packaging removal are available in many markets. Confirm during booking.

Drivers capture condition photos and our claims team works with you on resolution timelines.

Absolutely—jobsite and store deliveries are a core part of the programme.

Yes. See our Transloading Services page under International for details.

We coordinate with qualified partners for bonded moves; eligibility depends on commodity and route.

Peak seasons often require several weeks of lead time. Your representative will share current guidance.

Yes—truckload, LTL, and final mile can be attached after containers clear the port.

No. Dashboards, alerts, and scheduled reports keep your stakeholders informed.

Yes. Existing partners can be onboarded into the programme under agreed rules.

We establish a baseline and track cost per shipment, on-time %, and accessorial trends.

API, EDI, and file-based connections are supported—see Technology Connectivity for details.

Brokerage focuses on matching your freight to a broad partner network, ideal for surge and specialty needs.

Some lanes can be contracted; spot freight is priced at the time of cover based on market conditions.

Automated and manual checks cover insurance, safety, and operating authority before dispatch.

Yes. Tender and track brokerage shipments alongside other modes.